Automated incident response

Alerts become incidents, AI triages them, your runbooks fix known problems, and your team is paged only if the alerts keep firing.

Request a proposal Included in Operate and Scale (AI triage from Protect)

Operate · Runs automatically in your portal

The problem

Outages land on whoever is awake, the same restarts get done by hand at 2 a.m., and nobody writes down what happened.

What you get

You choose: page your own responders, or let your runbooks try a fix first
Every incident gets an AI triage note: likely cause, what to check, safest mitigation
Known failures are rolled back or restarted within guardrails you set
SEV1 and SEV2 incidents get an automatic postmortem draft

Deliverables

Prometheus Alertmanager, Cloud Monitoring and generic webhooks open incidents
Your rotation, overrides and escalation, paged by email, Slack and your PagerDuty
Runbooks: Cloud Run rollback, VM reset or reboot, GKE and ECS restarts, Cloud SQL and App Service restarts
Incident timeline in your portal
Postmortem report checked against its quality checklist

How it runs

1
Connect alerts
Point your monitoring at a webhook; alerts with the same group join one incident.
2
Set your policy
Responders, escalation, paging severity, and whether automatic remediation runs first.
3
Grant remediation
Optional: a separate identity, scoped per account, that can only run the actions you allow.
4
Respond
Triage, remediation, paging and resolution are recorded on the incident timeline.

The quality bar for this service

Every automated incident response deliverable is reviewed against this checklist (version 1.0) before it is released. Items marked required must be fully met; an item that is not is flagged on the report.

Gives a timestamped timeline from first signal to resolution, with time zones.Required
Quantifies customer impact (who, what, how long) from data.Required
Identifies root cause and contributing factors with evidence, not speculation.Required
Is blameless; focuses on systems and process, not individuals.Required
Explains how the incident was detected and how detection could be faster.Required
Lists corrective actions with owners, priorities and due dates.Required

Often combined with

Uptime checks and SLOs

Checks from outside your cloud, SLOs with error budgets, and burn-rate alerts that open incidents.